Privacy policy

Last updated: 22 October 2026

fortunegreen ("we", "us", "our") is a web design and development business based at 35 Baden Road, Bickley WA 6076. We respect your privacy and handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

This policy explains what personal information we collect, why we collect it, who we share it with and how you can access or correct it.

What we collect

We only collect the information we need to respond to you and provide our services. This may include:

  • Contact details: your name, email address, phone number, business name and website address.
  • Enquiry details: what you tell us in our contact, project enquiry and SEO enquiry forms, and the answers you give in our free website health check and website plan.
  • Account and billing details: your billing name, email and address when you sign up for a plan. Card details are entered directly into Stripe's secure payment page. We never see or store your full card number.
  • Support requests: emails and messages you send us, and the details of the work we do for you.
  • Website usage information: pages visited, device and browser type, and approximate location, collected through cookies and analytics tools (see below).

If you use our free website health check, we also scan the public homepage of the website you enter. We only look at information that's publicly available.

How we use your information

We use your personal information to:

  • respond to your enquiries and give you quotes, reports and plans
  • provide, manage and bill for our services, including hosting and care plans
  • send you service emails, such as receipts, renewal notices and onboarding information
  • send you our newsletter, but only if you've asked to receive it
  • follow up on an enquiry, health check or website plan you've requested
  • improve our website and services
  • meet our legal and tax obligations.

You can unsubscribe from our newsletter or marketing emails at any time using the link at the bottom of every email, or by contacting us.

Who we share it with

We don't sell or rent your personal information. We use trusted service providers to run our business, and they handle your information on our behalf:

  • Help Scout: our customer support and email system, where your enquiries and support requests are stored.
  • Brevo: our email marketing and contact list service.
  • Stripe: payment processing and subscription billing.
  • Cloudflare: website hosting, security, spam protection (Turnstile) and the sign-in for our client portal.
  • Google: website analytics through Google Tag Manager and Google Analytics, and PageSpeed Insights for website health checks.
  • Xero: accounting and invoicing.

Some of these providers store information on servers outside Australia, including in the United States and Europe. We choose providers with strong security and privacy practices, but by using our website and services you agree that your information may be stored and processed overseas.

We may also disclose your information if the law requires it.

Cookies and analytics

Our website uses cookies and similar technologies to understand how visitors use the site, for example which pages are popular, so we can improve it. These tools may collect your IP address, device information and how you browse our site. You can block or delete cookies in your browser settings. The site will still work, although some features may not.

Our forms use Cloudflare Turnstile to block spam. It may check information about your browser and device to confirm you're a real person.

How we protect your information

We take reasonable steps to keep your personal information secure and protect it from misuse, loss and unauthorised access. Our website uses an encrypted connection (HTTPS), our client portal is protected by a one-time sign-in code, and we use reputable providers with strong security. We keep personal information only for as long as we need it for the purposes above or as required by law.

If you're a client, we may have access to your website, hosting and the information stored on them while we work on or look after your site. We only access it to do the work you've asked us to do.

Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it. Contact us using the details below and we'll respond within 30 days. We may need to confirm your identity first.

Complaints

If you have a concern about how we've handled your personal information, please contact us first so we can try to fix it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact us

fortunegreen 35 Baden Road, Bickley WA 6076 Email: [email protected] Phone: 0424 140 110